Attendee Frequently Asked Questions

1. How do I get my ID and Password?

You can re-use your ID and password from 2021. If you have forgotten your ID and password, you can enter your email from last year on the Forgot Password page and the information will be sent to you.

If you can’t remember the email address you registered with last year, your email has changed, or you didn’t register online last year, simply create a new ID and password.

2. Can I register online?

Yes, beginning on Monday, November 15, 2021.

3. What happens if I miss the Early Bird deadline?

Unfortunately if you miss the deadline, the regular rates will apply. We do our very best to frequently advertise the deadline and this is a very strict policy where we are not able to make any exceptions.

4. I am a student — how do I register? Can I register on-site?

To register as a student, you must be currently registered in a full time dental program. The School Name, Student Number and the Dental Program must be included in your registration (official documentation may be requested). The student category excludes Residency Programs.

Students should register in their school account on the PDC website. Please obtain the ID and Password from your instructor. If your instructor does not have an ID and Password, please have him/her contact the PDC.

To qualify for the reduced rate, Students must be registered prior to Apr 12, 2022. The Student category/rate is not available after Apr 12, 2022.

There will be no in-person registration on-site at PDC 2022.

5. I'm signed up for a Hands-On Course, do I need to bring anything?

If you are required to bring some specific items for a course we will list the details under that session on the website. We will also send an email out to all people registered for the course. On occasion there is a pre-requisite course for some hands-on courses; this will be noted in the program, on the website and during the registration process.

6. How do I make changes or add courses to my registration?

If you register on-line you will have access to your own registration account where you can make changes and add courses using your ID and password. Login information is automatically created for each attendee upon registration and can be accessed by clicking on Forgot Password and the information will be forwarded to you.

7. What is the cancellation policy for the 2022 conference?

Cancellation refund requests must be submitted in writing by Feb 4, 2022, and are subject to a $25 (plus GST) cancellation fee.

Any cancellations after Feb 4, 2022 are 100% non-refundable.

8. How do CE credits work? How do I report them?

It is the responsibility of each individual to submit their own report to their provincial authority. Attendees should consult with their regulatory authorities for CE requirements prior to attending the conference. It is the responsibility of each individual requiring a conference CE certificate of attendance to complete the check-in questions for each session. They will pop-up towards the end of the session. Do not close the pop-up without completing the questions.

9. How do I get my certificate of attendance?

You will receive an email on April 14th from Pacific Dental Conference with sender’s email address: no-reply@pheedloop.com with a link to a PDF of your certificate of attendance.

Please add the email address no-reply@pheedloop.com to your safe senders list or check your Junk/Spam box for the email.

10. When is the PDC App available for download?

There are various platforms for the PDC App – the Android version is typically available for download one month prior to the start of the conference. The Apple version for iPhone and iPad is available a few days prior to the start of the conference. Mobile App Login details will be emailed to you on March 14th.

PDC Virtual FAQs

1. Do I need to download a program to view the conference sessions?

No, you do not need to download an app on your phone or browser. PheedLoop is a browser-based platform.

2. How long will I have access to the conference content?

Pre-recorded sessions will be available from March 14 – April 12, 2022.

3. I have registered, how do I access the virtual event?

You will receive an email on March 14th from Pacific Dental Conference with sender’s email address: no-reply@pheedloop.com with a link to the virtual event and your login credentials to access the virtual event platform.

Please add the email address no-reply@pheedloop.com to your safe senders list or check your Junk/Spam box for the email.

4. Where do I find my PheedLoop login username and password?

You will receive an email from Pacific Dental Conference with sender’s email address: no-reply@pheedloop.com on March 14th with your username and password to access the virtual event platform. Your username is your email address.

Please save this email as it is important to remember your password. If you have forgotten your password click on Reset Password on the login page of the virtual event platform.

Please add the email address no-reply@pheedloop.com to your safe senders list or check your Junk/Spam box for the email.

5. What technology should I be using?

Desktop computer or laptop - tablets and mobile devices are not compatible for all aspects of the virtual event experience.

Browser - Any major, modern browser is supported. This includes Google Chrome, Mozilla Firefox, Apple Safari. (Pheedloop with not work on Internet Explorer).

Internet Connection - A high speed internet connection is recommended to view sessions without experiencing interruptions. A minimum download speed of 25 Mbps is recommended. If the stream is working, but the audio or video seems choppy, it's possible that your internet connection is too slow, unstable, or bandwidth is being utilized elsewhere. A hard-wired internet connection is more stable than using a wireless connection.

6. Can I access the virtual event platform, PheedLoop, using any browser

We strongly suggest using Google Chrome. Google Chrome is recommended for its security and feature compatibility.

If you have an adblocker installed as well, make sure to disable it when using the PheedLoop virtual platform as you may receive notifications to access your camera and microphone if you use the video chat feature.

7. How do I network with other attendees?

Once logged in to the virtual event, click on ‘Networking’ in the menu on the left side of the screen and you will see a full list of all attendees. Simply search for an attendee, click on their name and ‘Start Chat’. They will receive a private message from you, which they are able to respond to immediately.

8. Do I have to let others see my profile?

No, you do not. If you do not wish for others to view you as an attendee, navigate to your ‘Account’ and slide the ‘Profile Visible in Networking Section’ toggle to the left.

9. How do I edit what others can see in my profile?

Once you are logged in to the virtual event portal, click on ‘Account’ and edit the information in your profile. You can add a profile picture, links to your social media accounts and add information about yourself.